Contents
- 1 Frequently Asked Questions
- 1.0.0.1 1. Where do I pick up my keys to check-in?
- 1.0.0.2 2. What time is check in and check out?
- 1.0.0.3 3. What happens if I need to leave the night before or early on the day of check-out?
- 1.0.0.4 What are you hours of operation?
- 1.0.0.5 5. What form of payments are accepted and where do I send payments?
- 1.0.0.6 6. How can I retrieve a copy of my lease if it has been misplaced?
- 1.0.0.7 7. How long does it take for me to get my security deposit back?
- 1.0.0.8 8. My rental property indicates beach tags are included with my reservation, where will the tags be located? What happens if a tag is misplaced?
- 1.0.0.9 9. I am having maintenance issues, who do I contact? What if it is after hours?
- 1.0.0.10 10. I have checked in and my unit has not been cleaned, who do I contact?
Frequently Asked Questions
Pick up is at Daniels Realty located at 9609 Pacific Ave Wildwood Crest, NJ 08260.
Check is at 2:00 p.m. and check-out is at 10:00 a.m. You can pick-up keys at the office anytime after 10:00 a.m. but cannot utilized parking spaces, use any of the amenities, or enter the unit prior to 2:00 p.m. Doing do will result in a deduction of your security deposit. We understand that some Condo Communities can be hectic at check-out time, so if you are running a few minutes behind, please contact the office. Checking out late will result in a deduction from your security deposit.
If you need to check out during non-business hours, we have a secure drop box located outside of our office. Keys can be left there and will be retrieved by our office when we open at 9am.
Monday through Saturday 8:00 a.m. – 4:00 p.m. off-season. Monday through Saturday 8:00 a.m. – 4:30 p.m. in-season.
Daniels Realty accepts personal checks, cashiers’ checks, and money orders. Currently, we do not accept credit card payments. All payments must be mailed to 9609 Pacific Ave Wildwood Crest, NJ 08260. If you have multiple units, please attached a note with lease numbers and the amount to be applied to each reservation. Once your payment is received, you will receive an email confirmation. In the event, you do not receive an email, please refer to your tenant portal for pertaining information. If you have not registered, email [email protected], and an agent will provide you with the information.
Please email [email protected] and an agent will email you a copy of your lease agreement.
It can take up to 30 days from the date of your check-out for your deposit check to be issued unless you are notified of damage to the property via email. Please refer to your lease agreement.
If your rental property comes with beach tags, pool tags, or parking passes, these will be in your unit. They must remain in the unit upon check-out. DO NOT return these items to Daniels Realty at check-out. This is explained in the policy and procedures you will receive at check-in. If you are not sure if your property has these tags, the number of tags will be listed in the “Amenities” Section of your lease. If Daniels Realty has to replace a tag(s) for you, you will be charged for the replacement cost (cost varies by beach club) and a service charge as well. If you find the missing tag in your luggage upon returning home, the tag must be sent back to our office via overnight mail to ensure the next tenants have the proper amount of tags and avoid a deduction from your security deposit.
All renters are to report any maintenance issues via email at [email protected]. If maintenance is required, we will contact the owner and schedule this for you. If you wish to be in the unit when the repairs are completed, we will do our best to schedule this with the vendors. Please keep in mind that during the summer season they are extremely busy and will only have a small timeframe to come and complete the repair(s). Vendors can be given permission to enter the unit by the owner (this is highly recommended so no one’s vacation is interrupted). In this case, an email will be sent to the tenant advising them of a time and date when the issue will be rectified. If an emergency occurs in your unit after hours, (i.e., A/C unit stops working and temp is unbearable in the unit), please email [email protected]. We will do our best to get someone to you as soon as possible. Examples of things that can wait until the next day are Wi-Fi information cannot be located, cannot find batteries, light bulbs, etc.
If for some reason your unit is NOT clean at check-in, please send an email to [email protected] then call our office immediately. DO NOT begin cleaning yourself or wait until the next day to inform us. A cleaning team will be dispatched to the home as soon as possible to rectify the situation. Refunds will NOT Be provided for this matter, or for possible maintenance issues (please refer to your Policy and Procedures handbook provided at check-in).
